At Zouqhomes, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us. By using our website, you consent to the practices described in this policy.

Information We Collect

We collect information to provide you with a smooth shopping experience and to fulfill your orders accurately. This may include:

• Personal Information: Name, email address, phone number, shipping and billing address
• Payment Information: Payment method details processed securely through our payment partners (we do not store full card details on our servers)
• Account Information: Username, password, and order history if you create an account with us
• Communication Data: Any messages, inquiries, or feedback you send us via email, phone, or contact forms
• Technical Data: IP address, browser type, device information, and browsing behavior collected through cookies and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To process, confirm, and deliver your orders
• To communicate with you about your orders, account, or inquiries
• To send you newsletters, promotions, or updates, where you have opted in
• To improve our website, products, and customer experience
• To detect and prevent fraud, unauthorized access, or misuse of our website
• To comply with legal obligations under applicable Pakistani law

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

• Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our site
• You can choose to disable cookies through your browser settings; however, this may affect certain features of the website
• We may use third-party analytics tools to better understand website traffic and user behavior

Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With trusted courier and delivery partners to fulfill your orders
• With payment processors to securely complete transactions
• With service providers who assist us in operating our website, subject to confidentiality obligations
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of Zouqhomes, our customers, or others

Data Storage & Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• Your data is stored on secure servers with restricted access
• Payment transactions are processed through encrypted, secure payment gateways
• While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security

Your Rights & Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct any inaccurate or outdated information
• Deletion: You may request that we delete your account and associated personal data, subject to legal or operational requirements
• Opt-Out: You may unsubscribe from marketing communications at any time using the link provided in our emails

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

Zouqhomes
Lahore, Punjab, Pakistan
Phone: +92 342 9292919
Email: shopzouq26@gmail.com