Welcome to Zouqhomes. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By browsing our site, creating an account, or placing an order, you agree to be bound by these Terms. Please read them carefully before using our website.

General Information

Zouqhomes is an online ceramic homeware store based in Lahore, Punjab, Pakistan, offering handcrafted and curated ceramic products including dishware, mugs, bowls, and home decor items. Throughout this page, “we,” “us,” and “our” refer to Zouqhomes, and “you” and “your” refer to the customer or visitor using our website.

Eligibility

By using our website, you confirm that you are at least 18 years of age or are using the site under the supervision of a parent or legal guardian. You also confirm that all information you provide to us is accurate, current, and complete.

Account Registration

Some features of our site, such as order tracking and order history, may require you to create an account. You are responsible for:

• Maintaining the confidentiality of your account login details
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.

Products & Pricing

We make every effort to display our ceramic products, including colors, textures, and dimensions, as accurately as possible. However, slight variations may occur due to the handcrafted nature of some items and differences in device displays.

• All prices are listed in Pakistani Rupees (PKR) unless otherwise stated
• We reserve the right to change prices, product descriptions, and availability without prior notice
• In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price

Orders & Payment

When you place an order through our website, you are making an offer to purchase the selected products, which we may accept or decline at our discretion.

• Orders are confirmed only after payment has been successfully processed
• We accept payment methods as displayed at checkout, which may include cash on delivery, bank transfer, or card payments
• We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, or suspected fraudulent activity

Shipping & Delivery

We aim to process and dispatch orders promptly; however, delivery timelines may vary based on your location and product availability.

• Estimated delivery times will be communicated at checkout or via order confirmation
• Zouqhomes is not responsible for delays caused by courier services, weather conditions, or circumstances beyond our control
• Please ensure your shipping address and contact details are accurate to avoid delivery issues

Returns & Exchanges

As many of our ceramic pieces are handcrafted, we handle returns and exchanges with care. Please refer to our Return & Refund Policy for full details, or contact our customer service team for assistance with a specific order.

• Items must be returned in their original, unused condition with packaging intact
• Damaged or defective items must be reported within 48 hours of delivery, along with photographic evidence
• Custom or made-to-order items may not be eligible for return unless defective

Intellectual Property

All content on this website, including but not limited to text, images, logos, product photography, and design elements, is the property of Zouqhomes and protected under applicable copyright and trademark laws. You may not reproduce, distribute, or use any content from this site without our prior written consent.

User Conduct

When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to our systems or other users’ accounts
• Post or transmit any harmful, offensive, or misleading content
• Interfere with the proper functioning of the website

Limitation of Liability

Zouqhomes shall not be held liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to loss of data, loss of profits, or service delays. Our total liability for any claim shall not exceed the amount paid for the relevant order.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to this page. Your continued use of the website after any changes constitutes acceptance of the updated Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Pakistan, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Lahore, Punjab.

Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please reach out to us:

Zouqhomes
Lahore, Punjab, Pakistan
Phone: +92 342 9292919
Email: shopzouq26@gmail.com